§1 Validity of the conditions
All IGNEO services are provided exclusively in accordance with the following general terms and conditions.
The terms and conditions also apply to all future business relationships, even if they are not expressly agreed again. At the latest with the provision of the service, the terms and conditions are considered to be accepted.
Conditions deviating from these terms and conditions are not valid.
If deviating conditions are to be effective as an exception, written confirmation by IGNEO is required.
§2 placing of orders
IGNEO offers are subject to change and non-binding. A contract is only concluded with an order confirmation from IGNEO in text form, but no later than when the service is provided by IGNEO.
IGNEO is entitled to subcontract.
§3 order execution
The deployment personnel are selected by IGNEO according to the order requirements. Should it be necessary during the assignment to provide services other than those agreed in the contract, this must be agreed with IGNEO in advance.
IGNEO can, for an important reason, transfer the execution of an order to someone other than originally agreed before or during the execution of an order. Price changes are only possible in the course of the execution of a single order if the requirements change.
IGNEO reserves the right not to carry out the order for an important reason, due to impending insolvency, insolvency of the client or if payment has not been agreed, although this does not release the client from his obligation to pay.
§4 order cancellation
Unless otherwise agreed, the following minimum cancellation conditions apply:
In the case of complete or partial cancellation of the commissioned services, 50% of the offer amount is due between 30 and 21 days before the event, between 21 and 14 days, 80% and from 14 days before the event 100%.
In the case of a series of events, the first day of the event is decisive.
Further claims remain unaffected and can be calculated based on actual expenditure.
§5 staff cancellation
If booked personnel is completely or partially canceled by the client between 30 and 21 days before the start of the assignment, 50% of the order value is due.
If booked staff is completely or partially canceled by the client between 21 and 14 days before the start of the assignment, 80% of the order value is due.
Irrespective of this, 100% of the sum is due for payment from the time the employee’s employment contract is signed.
If the withdrawal takes place at a later point in time, 100% of the agreed order amount is due.
Unless otherwise agreed, order cancellation fees relate to both the order as a whole and the individual items contained in the order.
If the agreed services are not used as a whole or in part, there is no entitlement to credit or reimbursement unless otherwise agreed.
Defects in the service must be reported to IGNEO in writing immediately, but no later than 3 working days after the service has been provided, otherwise any claims will expire.
IGNEO is only liable for damages due to breach of contractual and non-contractual obligations in the event of willful intent and gross negligence.
IGNEO accepts no liability for damage incurred in connection with the provision of work by the persons placed. This applies to all damage that people cause to objects on which and with which they carry out their work. When commissioning the handling of monetary matters, such as cash management, custody, administration or transport of money, valuables, securities, as well as the handling of work in payment transactions, IGNEO is also fully excluded.
A claim for damages to which the client is entitled shall not exceed the amount of the agreed remuneration for the part of the service that was not provided in accordance with the contract.
Other and further claims for damages by the client are excluded in cases of delayed provision or non-performance, in particular due to force majeure or illness.
No liability is accepted for goods produced on behalf of the client.
Billing of the order, in particular the remuneration of the personnel deployed, is carried out exclusively by IGNEO. and is due 14 days after invoicing.
If the client does not respond to a reminder from IGNEO after the due date has occurred, the reminder will result in default. From this point on, IGNEO allows itself to charge default interest at a rate of 8% above the base rate.
The client undertakes to provide evidence of the activities of the persons deployed by him after the contract has been completed